“Rule #1: Use your good judgment in all situations… There will be no additional rules.”
Nordstrom prides itself on superior customer service by empowering its employees to stray from company policy when necessary – whatever’s best to serve the sale and the customer. In Robert Spector’s and Patrick McCarthy’s book, The Nordstrom Way: Inside America’s #1 Customer Service Company, read how Nordstrom gives its employees flexibility to succeed.
Click on the icon below to get your free copy!
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